terms and conditions

a little about us

Insure Homes Limited (PO Box 29, Cheltenham, GL52 8GW) is an appointed representative of Advent Insurance Services Limited (PO Box 16, Cheltenham GL52 8WU), who are authorised and regulated by the Financial Conduct Authority, Register No.: 311694.


Insure Homes Limited's permitted business is arranging general insurance contracts. The register can be checked by visiting the FCA's website, or by contacting the FCA on 0800 111 6788.


You can find out further information regarding our history and what we offer our clients by reading more about us.

our service

Insure Homes Limited will act on your behalf, and subject to the general terms and conditions document, accept responsibility for arranging your insurance. Our service does not include providing any advice or recommendations, but we will ask you questions to narrow down the selection of products we will provide details for.


You will then need to make your own choice about how to proceed. Our service includes arranging cover with insurers as per your instructions and helping you with any ongoing changes you wish to make.


As an appointed representative of Advent Insurance Services Limited we are only able to place insurance with a single insurer and cannot offer general analysis of the insurance market. Some insurance providers may carry out checks with credit reference and fraud protection in order to provide you with a quote.


A specimen policy document is available for all of the insurance products we provide.

how to make a claim

Should an incident occur which may give rise to a claim under your insurance your insurer will handle your claim. Please contact Advent Insurance Services Ltd:

Please quote your certificate number in all correspondence. For further details, please refer to your policy documents, or the full terms and conditions.

confidentiality & security

We will treat your personal information as private and confidential to us and anyone else involved in providing your insurance. This will apply even if you are no longer a customer. We do not share your personal information with any third parties except on your instructions or authority, or where we are required to do so by law or our regulatory requirements.


Under the Data Protection Act 1998 you have the right to see personal information about you that we hold on our records. Please contact us if you have any queries regarding your personal data.


Insure Homes Limited is registered with the Information Commissions Office, No.: Z7894175

complaints procedure

We aim to provide you with a high standard of service, but should you feel that we have failed to achieve this, then please let us know and we will endeavour to resolve the matter to your satisfaction. If your complaint concerns the service you have received from your insurers, you should refer to your policy booklet and follow their complaints procedures. You may contact us requesting our complaints procedure by letter, email or telephone, all of which can be found on our contact page.


If after our response you are still unhappy you may be entitled to refer the matter to:


The Financial Ombudsman Service (FOS)

South Quay Plaza

183 Marsh Wall


E14 9SR

Telephone: 0800 0234567

website and communications

The web pages and insurance available on this site are only directed at United Kingdom residents.


The Copyright of the whole of this site belongs to Insure Homes Limited, unless otherwise indicated, and may not be used in any way directly or indirectly by users of this website without the prior written consent of Insure Homes Limited. You may not create a hyperlink to this website without our prior written consent.


Messages sent over the Internet cannot be guaranteed to be completely secure. We are therefore not responsible for the accuracy of the messages sent by email over the Internet - whether from us to you or from you to us. Due to the nature of the Internet and that your access will involve features outside of our control, we are not responsible for any technical problems you may experience with our website. If you do experience technical problems, please contact us.


No liability can be accepted for any errors or omissions on this website. However we do take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date. We are not responsible for the results obtained from the incorrect use of information or for any technical problems you may experience with our website. You are responsible for the security of any data which you transfer to or from our website.


PO Box 29


GL52 8GW


Send an email to insure@insurehomesdirect.co.uk

or call us on 0800 7837187 or 01242 678678 for a quote


Insure Homes Limited is an appointed representative of Advent Insurance Services Ltd, which is authorised and regulated by the Financial Conduct Authority.

Insure Homes Limited Company number 3644291 registered in England at 1st Floor, Business House, 23 Church Rd, Bishops Cleeve, Cheltenham GL52 8LR.